Shipping and Returns
All mail shipments will take an average of 2-3 business days for processing. Once shipped, a tracking number will be provided to you by email.
**We do not process or ship items on weekends or Holidays.
Stolen or Lost Packages
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
Leapfrogs and Lilypads wants you to be completely satisfied with your items. We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please email us at [email protected] or call us at 205-489-6476. Please be mindful and call us during store hours which will be posted below.
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
A refund will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). Returns must be post marked within 14(fourteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
CLEARANCE ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND REFUNDS WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS CLEARANCE.
Please look over your items immediately upon receiving. If it seems you have received a damaged item, you must contact us within 3 days of receiving your order. If failure to contact us within 3 days, the return will be rejected for refund.
- Please message us in advance if you are returning an item and include order number within that message.
- Returns must be post marked within 14 (fourteen) days of the date you receive your shipment.
- Returns must be received in original, unused condition with tags.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, makeup or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
*Shoes must be returned in their original box.
Refunds will be issued within 3 days after we receive your returned item(s) from you.
ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Please MAIL returns to:
Leapfrogs and Lilypads Boutique
PO Box 368
Double Springs, AL 35553